Shipping policy

Thank you for shopping with us. Our shipping policy is designed to provide you with fast, reliable delivery at an affordable price.

CANADA

• Shipping is free for all orders over $99 CAD.
  
• All our packages are insured and come with a tracking number.
• Shipping times depend on your location, but you can expect to receive your package between 3-7 business days. (delivery time frames are based on business days and exclude any weekends or holidays).
• Packages are shipped out next business day. Orders placed over the weekend are shipped out on Monday or the next business day.
• Orders may take up to 1-2 business days to process. Once processed, you will receive a confirmation email with your tracking number.
• Expedited shipping is also available and starts at CAD $20+.
• There are no custom duties for Canadian orders.
• The customer is responsible to provide the correct shipping address when placing the order. We are not responsible for packages delivered to the incorrect address.

For Canadian orders with a value of less than $60, we charge a flat rate of $9.99.

For Canadian orders with a value of less than $120, we charge a flat rate of $7.99.

We make every effort to process and ship your order as quickly as possible. If you have any questions or concerns about shipping, please do not hesitate to contact us.

U.S

• For orders with a value of less than $149.99, we charge a flat rate of 14.99 USD.

• For orders with a value more than $120, we charge a flat rate of 5.99 USD.

• All our packages are insured and come with a tracking number.

• Shipping times depend on your location, but you can expect to receive your package between 4-8 business days. (delivery time frames are based on business days and exclude any weekends or holidays).
• Packages are shipped out next business day. Orders placed over the weekend are shipped out on Monday or the next business day.
• Orders may take up to 1-2 business days to process. Once processed, you will receive a confirmation email with your tracking number.
• Express shipping is also available and starts at CAD $25+.
• Additional custom duties may apply.
• The customer is responsible to provide the correct shipping address when placing the order. We are not responsible for packages delivered to the incorrect address.

Taxes & Duties for US Orders 

Please note taxes and duties may be charged for international orders.

The prices within the online store do not include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please familiarize yourself with your country's customs charges and levies prior to placing an order. FLORAL SPIRIT is not responsible if customers are not notified by their country's postal authority that items are awaiting payment of customs duties and taxes.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

In the event of tax refusal, kindly note that UPS will proceed to discard the package, and unfortunately we won't be able to offer a refund because the package will not return back to us. Please also be aware that if shipping company chooses to dispose of a package after delivery attempts, FLORAL SPIRIT cannot intervene to retrieve it from their storage. 

If a package is refused & returned back to us, the cost of the return shipping/import fee and any additional fees will be deducted from any refund due to the customer. 

We make every effort to process and ship your order as quickly as possible. If you have any questions or concerns about shipping, please do not hesitate to contact us.

Factors Affecting Shipping Delays: Shipping delays can occur for a variety of reasons, some of which are:

1. Carrier Delays: Occasionally, our carriers may experience unexpected delays in their operations due to factors like weather, technical issues, or high shipping volumes during peak seasons.
2. Address Errors: Inaccurate or incomplete shipping addresses can result in delays or failed deliveries. Please double-check your shipping information before submitting your order.
3. Unforeseen Circumstances: Events such as natural disasters, political unrest, or global health crises may impact shipping times and cause unexpected delays.

LOST or STOLEN ITEM

Lost Package: All our packages are insured and come with a tracking number. If your package is lost during transit, please contact us and we can get it sorted out for you.

Stolen Package: Once a package is successfully delivered to your address, we are not responsible for missing/stolen packages.

FLORAL SPIRIT holds the right to refuse or deny a refund if any of the above criteria are not met.